SHIPPING POLICY

Our Approach to Shipping 

We aim to keep shipping simple and honest. Most of our range ships free Australia-wide on orders over $150. Some products — fridges, lawn sweepers, mattresses, tents, and sunshade sets — are large or heavy enough that they travel via freight courier rather than standard parcel post. 

Freight costs for these items have risen sharply due to fuel surcharges, so rather than build that cost into the product price for everyone, we show the real freight cost at checkout for the specific item and address.

This keeps our pricing fair and transparent rather than passing hidden costs on to all customers.

Order Processing 

We process every order within 1 business day of receiving your confirmation. Orders placed on weekends or public holidays go out the next business day. Once your order ships, you'll get a tracking email straight away — no need to chase us for an update.

Local Pickup — North Brisbane (Bridgeman Downs) 

We're a small family business, and we're happy to have you pick up your order directly from us in Bridgeman Downs, Brisbane.

Select local pickup at checkout and we'll be in touch to arrange a time — if the item's in stock, we can usually have it ready within 2 hours of your order. 📍 Hyacinth St, Bridgeman Downs QLD 📞 0422 063 024

Domestic Shipping (Australia-wide) 

All orders go out via courier. Once dispatched, expect 4–7 business days for delivery, on top of our 1-day handling time.

Standard items ship free on orders over $150 — no minimum spend games, no fine print.

Bulky & Freight Items 

Fridges, lawn sweepers, mattresses, tents, and sunshade sets ship via freight courier due to their size and weight, and are priced at real freight cost at checkout rather than qualifying for the $150 free shipping threshold.

The rate shown reflects the item's weight and your delivery location — regional WA, NT, and Tasmania typically cost more to freight than east coast metro areas, in line with real courier pricing.

We review these rates regularly to keep them as close to actual cost as possible, rather than letting a flat rate quietly become out of date.

Tow Bar Orders 

If you're ordering a tow bar, we're happy to ship it either straight to your nearest approved installer or to your own address — whichever suits you.

We design, source, and distribute our tow bars to meet Australian Standards and take that seriously, but we can't take responsibility for an incorrect installation or any performance issues that follow from self-installation. If you're not confident fitting it yourself, we'd recommend a qualified installer.

Delivery Address & Signature 

Please double-check your delivery address at checkout — if your order is signed for at a different address than the one you gave us, we're not able to take responsibility for a lost or damaged parcel. If your delivery arrives visibly damaged, please photograph it and don't accept the delivery — get in touch with us straight away at sales@myteslaaccessories.com.au so we can sort it out.

P.O. Boxes 

Our couriers can't deliver to P.O. boxes, so we're unable to ship to one — please use a street address at checkout.

International Shipping 

We currently ship within Australia only.

Out of Stock Items 

If something you've ordered is temporarily out of stock, we'll reach out with an expected restock date and let you choose — wait for it, swap for something else, or cancel for a full refund. We won't leave you guessing.

Return Shipping

If you change your mind and want to return an item, the cost of shipping it back is on the customer. Full details are in our Refund Policy.

Contact Us 

Got a shipping question?

We're a small, hands-on team — reach us directly at 📧 sales@myteslaaccessories.com.au or 📞 0422 063 024 and we'll get back to you.