Terms of service

TERMS OF SERVICE

Last updated: 28 October 2026

1. Who we are
This website (myteslaaccessories.com.au) and online store are operated by My EV Accessories Pty Ltd (ACN 688 244 635) as trustee for the Gehan Family Trust (ABN 36 926 365 046), trading as My Tesla Accessories. In these Terms, "we", "us" and "our" refer to that business. Our contact details are set out in section 20.

2. About these Terms
By browsing our website or buying from us, you agree to these Terms of Service together with our Shipping Policy, Refund Policy and Privacy Policy, which form part of these Terms. If you do not agree, please do not use our website.

3. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the ACL or any other law that cannot lawfully be excluded. Where these Terms limit our liability, that limit applies only to the extent permitted by law.

4. Using our website
To buy from us you must be of legal age in your state or territory, or have the consent of a parent or guardian. The information you give us (including contact, billing and delivery details) must be accurate and current. You are responsible for keeping your account login secure. You must not use our website for any unlawful purpose, to harass or harm others, to submit false or misleading information, to interfere with the security or operation of the website, or to transmit viruses or malicious code.

5. Products and compatibility
We describe our products as accurately as we can. Product images are for illustration and colours may look different on your screen. It is your responsibility to check that a product suits your specific Tesla model, variant and build date before ordering. Fitment details are shown on each product page, and we are happy to confirm fitment before you buy. We do not supply accessories for Model 3 or Model Y Performance variants; if a Performance owner orders by mistake, return shipping is at the buyer's cost. We may change or discontinue products and limit quantities at any time.

6. Prices and payment
All prices are in Australian dollars (AUD) and include GST. Shipping is calculated at checkout. The price you pay is the price shown when you place your order. We do not offer discount codes, sales or promotional pricing — our prices are the same for every customer. We accept payment through Shopify Payments (credit and debit cards, Apple Pay, Google Pay and Shop Pay), PayPal, Afterpay, and bank deposit or bank transfer where shown at checkout. Payment must be received in full before an order is dispatched. A tax invoice is available for every order.

7. Orders
When you place an order you are making an offer to buy. We may accept or decline an order, and an order is accepted once we confirm it. Please check your order carefully before submitting, as we may not be able to change or cancel an order once it has been accepted. If we cannot supply an item (for example because of a pricing or listing error, or because stock is unavailable), we will contact you and refund any amount you have paid for that item. If an item is temporarily out of stock, we will give you an estimated restock date and the option to wait, substitute or cancel.

8. Shipping, pickup and delivery
Shipping and pickup are governed by our Shipping Policy. Delivery times are estimates and may be affected by couriers, customs or events outside our control. Risk in the goods passes to you on delivery to the address you provided, or when you collect your order.

9. Returns, refunds and warranty
Returns, refunds and warranty claims are governed by our Refund Policy and the ACL. All products come with a 12-month warranty from the date of purchase. Warranty claims are assessed and do not cover misuse, incorrect installation or normal wear and tear. Our tow bars carry a lifetime warranty on the tow bar itself, subject to its terms; wiring, accessories and installation are covered separately.

10. Installation
Installation instructions are supplied with or linked from our products. Correctly installed aftermarket accessories do not void your Tesla new-car warranty under the ACL. We are not responsible for damage caused by incorrect installation or modification carried out by you or a third party. Our professional installation service in Brisbane is available only for products purchased from us, at the prices shown on our website or confirmed when you book. Tow bars should be fitted by a qualified installer. A tow bar's rating does not increase your vehicle's approved towing or ball-load limits — always stay within your vehicle's limits.

11. Tow bars
Tow bar prices depend on your vehicle, mount, wiring and installation choices, and are shown in the Tow Bar Builder on our website. You can request a quote without payment or buy online. Mobile supply-and-fit is available in South East Queensland, subject to confirmation of coverage and appointment availability for your postcode.

12. Little Guy campers
We are an authorised Little Guy referral partner. Camper prices shown on our website are a guide only, before options and on-road costs. Campers are enquiry-only and are not sold through our online checkout. Final pricing, build timeline and terms are confirmed in writing in your quote. Registration and on-road costs are not included and are the buyer's responsibility.

13. Intellectual property and trademarks
All content on this website, including text, images, graphics, logos and product descriptions, is owned by us or our licensors and may not be copied, reproduced or used without our prior written permission. My Tesla Accessories is an independent retailer of aftermarket accessories and is not affiliated with, endorsed by or connected to Tesla, Inc. Tesla® and related names are trademarks of Tesla, Inc. All other trademarks belong to their respective owners.

14. Third-party websites and tools
Our website may link to, or include tools provided by, third parties. We do not control and are not responsible for third-party websites, products or tools, and your use of them is subject to their own terms.

15. Relationship with Shopify
My Tesla Accessories is powered by Shopify, which enables us to provide our online store to you. However, any sales and purchases you make in our store are made directly with us. By using our store, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage or loss resulting from purchased products and services. You release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us.

16. Automated agents
If you use, enable or allow software that acts autonomously or semi-autonomously on your behalf (an "Agent") to access or interact with our website, the Agent must identify itself as an Agent in its requests (including by stating "Agent/[agent name]" in its user agent string), must not conceal that it is an Agent or try to bypass measures designed to distinguish people from computers, must answer truthfully if asked whether it is a person or a computer, and must stop accessing our website if we ask it to. We may limit or block Agent access by technical or other means.

17. Reviews and feedback
If you submit a review, photo or other feedback, you confirm it is your own, honest and lawful, and you give us a free, ongoing licence to use, publish and display it in connection with our business. We may remove content that is unlawful, offensive or misleading.

18. Limitation of liability
To the extent permitted by law, including the ACL, we are not liable for any indirect or consequential loss arising from your use of our website or products. Where our liability for a failure to comply with a consumer guarantee can lawfully be limited, it is limited to (at our option) replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so. Nothing in this section limits your rights under the ACL.

19. Governing law and changes
These Terms are governed by the laws of Queensland, Australia, and you submit to the jurisdiction of the courts of Queensland. If any part of these Terms is found to be unenforceable, the rest continues to apply. We may update these Terms from time to time by posting the updated version on this page with a new "last updated" date. The Terms in force when you place an order apply to that order.

20. Contact us
My Tesla Accessories
My EV Accessories Pty Ltd (ACN 688 244 635) as trustee for the Gehan Family Trust (ABN 36 926 365 046)
7 Hyacinth St, Bridgeman Downs QLD 4035, Australia
Email: sales@myteslaaccessories.com.au
Phone: 0422 063 024