E-Bike FAQ

E- Bike Frequently Asked Questions (FAQ)

Before You Order

• When will my E-bike order be shipped?
  Once your order is confirmed and payment is processed, shipping typically begins within 1-2 business days. You’ll receive a tracking link via email to monitor your delivery. Delivery times depend on your location, but most orders in Australia are shipped within 5-7 business days.

• How long does delivery take?
  Delivery times vary by location. Standard shipping within Australia takes 5-7 business days. For rural areas, it may take up to 10-14 days. 

• Do you offer discounts?
  No! We feel that we don't want to devalue our product with discounts and so offer year round best value pricing.

• What is the shipping cost?
  Shipping costs depend on your location and order size. Standard shipping starts at $30 AUD within Australia, with free shipping within Brisbane and on orders over $500 for the rest of Australia. For exact costs, add items to your cart and enter your address at checkout. Couriers in Australia can be a bit unpredictable so be patient and we will be doing our best to get your bike to you ASAP.

• Can I pick up my bike from the warehouse in Brisbane?
  Yes, we offer local pickup from our North Brisbane warehouse by appointment. Please contact sales@mytelsaaccessories.com.au after placing your order to schedule a pickup time.

After-Sale Support

• How can I assemble my bike?
  Each e-bike or e-scooter comes with a detailed assembly guide included in the package. Most  bikers require basic assembly (e.g., attaching handlebars, pedals, and wheels), taking about 20-30 minutes. instructions included in box to complete these steps.

• Can I return the bike if I’m not satisfied?
  Yes, we offer a 14-day return policy. If you’re not satisfied, contact us within 14 days of delivery at sales@mytelsaacessories.com.au with your order number. Items must be unused and in original packaging. A restocking fee may apply, and return shipping costs are your responsibility. we would prefer this not to happen and why we have a n option to try ride before you buy if in Brisbane.

• How often should I service my electric bike?
  We recommend servicing your e-bike every 6-12 months, depending on usage. Regular checks include tyre pressure, brake pads, and battery health. A professional general bicycle service is advised annually to maintain wearable parts as in tyres, seat, brakes and brake pads 

• What if something goes wrong with my E-bike?
  If you encounter an issue, first check the troubleshooting section of your manual. Contact sales@myteslaaccessories.com.au  with your order number and a description of the problem. Wewill guide you through repairs or arrange a warranty claim if applicable.

• How do I get spare parts after warranty expires?
  After your warranty expires, you can order spare parts directly u. Provide your model number (e.g., OUXI V8 H9 3.0) for compatibility, and we’ll ship the parts to you.

• Can I order spare parts for my E-scooter and E-bike online?
  Yes, contact us and we will arrange supply of any accessories you require. We also hav a site we refer to in www.Cyclesphere.com.au for general cycling accessories.

• What are your warranty terms?
  Our e-bikes  come with a 2year warranty for home use, covering manufacturing defects (e.g., motor or frame issues). Batteries have a 1-year warranty.

• Where is my bike’s serial number?
  The serial number is located on the underside of the frame, near the bottom bracket, or on the battery compartment. Check the frame near the crankset. Keep this number handy for warranty or support queries.

General FAQ

• Who are we?
  We are an Australian-based online retailer specialising in Tesla Accessories however have continued to expand into other electric accessories like electric bikes, fridges for Tesla and artificial turf sweepers. Our mission is to provide high-quality, innovative products for an active environmental lifestyle. Learn more about us here  

• How does e-bike servicing differ from regular bike servicing?
  E-bike servicing includes additional checks for the motor, battery, and electrical components, unlike regular bikes which focus on mechanical parts (e.g., chains, gears). For e-bikes like road bikes, we recommend professional servicing every 12 months to ensure optimal performance. although this has nothing to do with electronics as they very robust however brakes, brake pads, tyres etc may need attention

• Do e-bikes provide exercise?
  Yes! E-bikes offer pedal-assist modes, allowing you to exercise at your preferred intensity. Most e-bikes let you ride without motor assistance, providing a great workout while extending battery life.

• How do I care for my bikes battery?
  

  By charging smartly, storing wisely, riding efficiently, and protecting against the elements, you’ll get the most out of your battery—whether you’re commuting or enjoying a leisurely ride through the countryside.

  Regular maintenance and mindful habits are key to ensuring your e-bike remains a dependable companion on Australia’s diverse roads and trails.  Read more here.

• Are your e-bikes waterproof? Can I ride in the rain?
  Our e-bikes, including the OUXI V8 H9 3.0 and the Mukpeet Ninja, have an IP54 waterproof rating, making them resistant to light rain and splashes. While safe for occasional rain, avoid heavy downpours or submersion to protect the electronics.

• Is a licence required to ride an e-bike?
  In Australia, a licence is not required for e-bikes that comply with Australian standards (e.g., max speed of 25 km/h with pedal assistance). Check local regulations, as rules vary by state. Visit [dirodi.com.au/laws] for more details.

• Can I ride an e-bike without motor assistance?
  Yes, all DiroDi e-bikes, like the OUXI V8 H9 3.0, can be ridden without motor assistance, functioning as a regular bike. This is great for exercise or conserving battery power.

• How long does the battery last? How can I extend battery life?
  Battery life varies by model—e.g., the OUXI V8 H9 3.0 offers up to 50KM per charge with dual 48V 15Ah batteries. To extend life, avoid full discharges, store at 50-80% charge, and charge in a cool, dry place. See our guide at [dirodi.com.au/battery-care].

• What are the Australian e-bike laws?
  Australian e-bike laws require a max speed of 25 km/h with pedal assistance, a power output of 250W-500W (depending on state), and no throttle-only operation above 6 km/h. Helmets are mandatory, and registration is not required for compliant models. Check this page  for state-specific rules.

• How difficult is the assembly?
  Assembly is straightforward, taking 20-30 minutes with the included guide. you’ll attach the handlebars,lights, pedals, and seat. 

• How do I place an order?
  Visit myteslaaccessorie.com.au, browse your desired product (e.g., e-bikes, sweepers, Tesla accessories), add to cart, and follow the checkout process. Secure payment options include credit card and PayPal.

• Is my purchase secure?
  Yes, all transactions on [dirodi.com.au] are secured with 256-bit SSL encryption. We partner with trusted payment providers to ensure your data is safe.

• Can I return the bike and get a refund?
  Yes, within 14 days of delivery, if unused and in original packaging. Contact sales@mytelsaccessories.com.au with your order number.

• Return shipping is your responsibility.