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Wow! So much easier to close especially when you have your hands full.
Manufacturing error. I contacted the supplier about issues installing the mechanism. I highlighted a fitting issue and suggested a fix but was told that wouldn't be the problem. That led to me contracting an auto electrician who watched the installation video, checked my install (thought it was good despite it not working), uninstalled and reinstalled only to experience the exact same issue. He then uninstalled again, applied the fix I suggested to the supplier, and then successfully reinstalled. This cost me over $600 in the end. ALSO, the installation video to watch is in the link below the price when ordering, not the video in the images. The product installation manual and videos are useless and do not reference the installation video link below the price when ordering. Strange, because you need this video after you receive the product not before you order it.
Hi Steve,
I’m sorry the installation proved frustrating, and thank you for your feedback. We’ll review how we can make our instructions and support clearer.
During our correspondence, you mentioned having limited mechanical experience and spending three hours attempting the installation without success. That’s why I suggested an auto electrician—to help you get it completed. If you’ve since found a solution and completed the installation yourself, there’s no need for that visit.
We generally find this one of our more straightforward installations, although I appreciate that everyone’s experience differs. I recommended the existing YouTube tutorials because several cover the process, which is why we haven’t produced our own video. Your feedback shows we could do more to help customers find the right guidance.
Wishing you all the best on your Tesla travels.
Easy install, great low cost upgrade.
This helpful video shows Model Y Juniper install step by step: https://www.youtube.com/watch?v=3RiOSb0sOzo&t=1087s
With great service from Paul at My Tesla Accessories I purchased a couple of items including the Soft Close Frunk Kit. After watching a few YouTube videos, the install was fairly simple. Awesome accessory - Just lower the bonnet down and it is quietly drawn down and locked.
Makes a huge difference very happy